Evergreen Shrooms Refund & Return Policy

At Evergreenshrooms, we value your satisfaction and want your experience with us to be seamless from start to finish. If you need to make a return, we’ve designed our refund process to be fair, clear, and easy to follow.

🌿 Returns for products 

We offer a 30-day money-back guarantee to customers. If you’re not 100% satisfied with our product, please reach out to our customer service, and we’ll make it right – that’s it. If your product needs to be returned, we’ll send you the return label. All refunds/exchanges are subject to review.

 
 

💵 Refund Eligibility

  • Returns must be made within 30 days of purchase.
  • A 100% refund will be issued for qualifying items once we’ve received and inspected your return.

🔄 How to Start a Return

Send us an email at sales@evergreenshrooms.com with your order number and reason for the return. Our team will guide you through the next steps to ensure a quick and easy process.

📦 Damaged or Incorrect Orders

Did something arrive broken or not as expected? Let us know right away! We’ll investigate and make it right by offering a replacement product or a full refund, depending on the situation.

🔁 Exchange Policy

We do not offer direct product exchanges. If you’d like a different item, please return the original (if eligible for return), and place a new order for your preferred product.

🚫 PARCEL DID NOT ARRIVE

Once the shipping agency confirms that your order is undeliverable, we will either refund your order via store credit or reship your order if stock is available. If your tracking number shows Delivered, but there is no signature, we will either refund your order via store credit or reship your order if stock is available. If there is a signature, we consider that as proof of delivery, whether you received the package or not. No refund.